![]() ![]() Ideally, your business needs a reliable and reputed messaging platform that understands TCPA messaging compliance. How TrueDialog Can Help in Compliance with TCPAĪs a business, you can take a number of actions to prevent violations of TCPA and protect your business from litigation. For these messages, prior written consent from the customer is mandatory under the rules and regulations of TCPA. Hybrid SMS could be a combination of emergency notification or informational SMS. The general assumption is that customers do want to receive these types of messages. This type of written consent is mostly acquired at the time of transaction or purchase in the form of a phone number provided by the customer. According to TCPA regulations, this category of messages requires prior written consent. ![]() A typical example of such messages is a shipment notification for a purchased item. That means that the scope of these types of messages falls within an existing relationship with a customer. This category of SMS messaging pertains to informational messages based on an existing transaction with the customer. Typical examples of such messages include warnings to residents about hazardous weather, road closures, power outages, or other emergency purposes. The purpose of this category of messaging must not be commercial. SMS Notifications for Emergenciesįor automated messages that have an impact on the health and safety of customers, no prior consent is required. For more detail on written consent, visit the website of TCPA. The default assumption is that customers do not want to receive this type of SMS messages. The written consent must be conspicuous and plain so that the customers can easily understand what is being asked from them. The written consent can be acquired through online forms, email, physical forms, and a few other channels. SMS and Voice Note Marketingįor automated SMS or voice notes that encourage consumers to purchase a certain item or service, the TCPA requires prior written consent from the recipients. Your business might be using one or more of these categories, so it is important to understand the TCPA requirements for each one. TCPA outlines different requirements for various categories of messaging. TCPA Compliance for Different Message Categories Lastly, businesses must provide a simple and clear process for customers to opt out of SMS communication if they want to. Second, businesses should provide complete disclosure to customers once they opt in to receive SMS communication. ![]() First, the business should obtain written consent from recipients before sending out any automated telemarketing or messaging. TCPA requires businesses to follow three fundamental guidelines. Text messaging remains a highly effective means to engage customers, but TCPA violations can range from $500 to $1,500 per call or message and disrupt the operations of the business. In the absence of such regulation, spam messaging may have grown to the point that consumers ignore or block most SMS messages. In 2003, automated text messages were added to the TCPA’s restriction list.īy enforcing requirements and setting standards to minimize telecommunications abuse, TCPA has protected the privacy of consumers. The legislation initially set out to minimize unsolicited telemarketing from ATDS (automated telephone dialing system). The TCPA (Telephone Consumer Protection Act) protects consumers from spam telecommunications. By building direct connections with carriers, TrueDialog eliminates the need for third-party service providers and minimizes points of vulnerability to a 99.9 percent uptime. TrueDialog integrates with several applications, including CRM software and social messaging apps, to further enhance the efficiency and performance of the communication. Its cloud-based, ISO 9001-certified technology offers the flexibility, affordability, and scalability required for enterprise-level clients. TrueDialog offers powerful features including mass texting, landline texting, urgent alerts, scheduling, and more. TrueDialog is a market-leading SMS texting platform designed for both large and small businesses. ![]()
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